Terms & Conditions

Terms and conditions

 By placing a booking with Limotruck, the customer is confirming that they have read, understand and agree to abide by the following published Terms and Conditions. Please ensure you (the customer) understand them fully prior to placing a booking with Limotruck

1.        Agreed Price, Deposits Cancellation & Balances:

 a.        Agreed Price:

 The agreed Price is the amount agreed between Limotruck and you the customer. Changes made subsequent to the completion of the booking form will be subject to our ability to accommodate those changes and may be subject to further charges.

b.        Deposits:

 All bookings made are confirmed by way of an advance deposit of not less than agreed  £20 (This can’t be more than 50% of total booking cost otherwise it is called a part-payment not deposit)

 c.        Cancellation:

 In the event of cancellation by the Customer, any deposit paid will be forfeited. In the event of cancellation by the Company any deposit will be refunded.

 d.        Balance:

 You may pay the balance in advance by cheque allowing enough time (minimum of 10 (ten) days) for the cheque to be cleared. Balances can be settled by credit card/debit card or the remaining balance can be paid to the driver on arrival on day of hire.

 2.        Grace period:

 Limotruck strives to arrive at pick up points in advance of the time agreed. However, there may be causes that may occasionally prevent us from meeting these aims, such as inclement weather, road traffic accidents, road maintenance, and adverse traffic conditions. Reasonably therefore we need to have under these circumstances to build into our schedule(s) a period of up to 30 (thirty) minutes grace. In any event a grace period is invoked, in whole or in part, the time of adjusted time will be made during or after the period of hire, schedules permitting.

3.        Damages:

 Damages, subsequently cost(s) of repair(s) of such damage(s) to the limousine(s) hired as used by you the customer and/or your guests how so ever caused is your responsibility. This includes incitement of any third party, which results in damage to the limousine(s) and/or its contents. Additionally, in the event that anyone of the party is sick in the limousine(s) we will charge £50 to make good the vehicle. The Hirer is liable for glassware breakages at a replacement cost of £4 per glass.  

All bookings are made secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen.

 4.        Overtime:  

Charges begin immediately following failure to meet your collection time. Under this agreement the overtime rate will be charged at £120 per hour or part thereof. Any overtime can be paid by cash at the time off rental or will be deducted automatically from the card you the customer used to secure the booking.

5.    Breakdowns:

 Limotruck makes every effort to maintain its fleet as often and as thoroughly as it possibly can, Limotruck has therefore made all reasonable efforts to ensure that the limousine(s) is/are in the best and most reliable condition and thereby fit for the purpose of use. In such event that a mechanical breakdown should occur outside its control Limotruck cannot therefore be responsible for mechanically breakdown nor the impact that those unforeseen events might then or thereafter have.  

In the event of a breakdown or accident to the vehicle prior to the date of the booking every effort will be made to supply a similar vehicle(s) at The Company’s discretion.

 6.   Requested:

 Limotruck will provide the vehicle requested. However not withstanding clause 5 above, in the event due to circumstances beyond our control the vehicle requested cannot be provided we reserve the right and need to provide substitute vehicles(s) of equal or similar standing and capacity.

 Limotruck reserve the right at anytime to change/replace or renew the vehicle(s) booked or advertised in order to maintain the business’s high standard.

 7.        Lost Property:  

Limotruck takes every care to keep you the customer and any of your guest’s property safe. We cannot, however, under any circumstances take responsibility for the property lost or left or assumed left at any time in the vehicle(s). Please ensure that you and your guests check and remove all personal property form the limousine(s) whenever you are dropped off, including interim drops. In the event any property is found by us and is returned to the depot it is the responsibility of you the customer to recover property from our depot and any of doing so will be yours and yours alone.

 8.        Airport Requirements: -

When Limotruck are retained to collect the customer from an arriving flight, in particular an inbound international flight the customer is required to telephone before departing the departure airport to reconfirm the pick up requirements and to obtain from Limotruck  the relevant chauffeurs mobile/cell phone number. You will need to call your chauffeur in order that he/she may make their way to you from parking facilities on the airport periphery. Limousines are unable to wait outside any of the airport terminals and can only make our way there once you have called us. Limotruck will not be held responsible for any delays or inconveniences how so ever caused if any or the whole of the forgoing is not complied with.

9.         Complaints

Any complaints the customer may have about the service provided, should be made in writing to  Neil Crampton Limotruck  at 27 a Front Street, Langley Park Durham Dh7 9sd within 7 days of the booking.  All complaints will be dealt with in a timely and fair manner in conjunction with your statutory rights. 

 10.        General Terms

 All our limousines are strictly NON SMOKING: Failure to abide by this condition will result in immediate termination of the hire without compensation.  

Limotruck does not permit the taking of illegal drugs whilst in the vehicle: failure to abide by this condition will result in immediate termination of the hire without compensation.

 The consumption of food is NOT permitted inside the vehicle.

Limotruck does not accept any responsibility for adverse conditions, (i.e. snow, flooding etc) which may cause delay or cancellation of a booking. The Customer and Limotruck are responsible to comply with all details on the Booking Form.  

Limotruck  or its representative (e.g. chauffeur) reserves the right to refuse entry to the vehicle(s) to any person(s) they deem unfit for what so ever reason. Limotruck can refuse to continue the journey if any person(s) behave in a manner which may be detrimental to other persons or to the vehicle and its contents. In this event NO refund or part refund will be given.